"I Need..." -- the fastest way to reach us
Every signed-in workspace has an "I Need..." button (bottom corner of the screen). Click it and a small panel opens right there, without leaving the page you're on -- describe what you're trying to do or what went wrong, and send it.
The panel can attach a live screenshot of exactly what's on your screen at that moment (with your permission -- it never captures anything automatically), so we see the same thing you do instead of trying to reconstruct it from a text description. Your message becomes a task on our support board immediately, and replies show up back in the same panel.
Prefer email? Reach us directly at support@iterdone.com. A screenshot from "I Need..." usually gets a faster, more precise answer, since it shows us your actual data and state instead of a general description.
Frequently asked
What is the "I Need..." button?
A support widget built into every IterDone workspace. Click it to send us a message and, optionally, a live screenshot of your screen -- no separate ticketing site or login required.
Does the screenshot include my private data?
Only what's visible on your screen when you choose to attach it -- it's captured on demand, never automatically or in the background, and only sent when you send your message.
Can I use "I Need..." to request a feature, not just report a bug?
Yes -- it's the same channel for bugs, questions and feature requests. Describe what you're trying to do and we'll follow up.
How fast do you respond?
We read every message that comes in through "I Need..." or email. Response time varies, but a screenshot attached to your message is the single biggest thing that speeds up a fix.
I can't find the "I Need..." button.
It's a small pill in the bottom corner of the screen once you're signed in to a workspace. If it's not visible, email us directly at support@iterdone.com.